Eligasht.co.uk
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Your Questions

How can I select my room type?

Once you select a hotel, you can find different room types such as single, double, deluxe, superior or any other available room types to book together with their prices and descriptions.

How can I check if the hotel offers any special dietary service?

If you've got specific dietary needs, contact us before you book and we'll find out if the hotel can cater for you. We'll also add a note onto your booking to make the hotel aware of your requirements, but it's best to speak to the restaurant staff when you arrive.

Can I request a cot bed for my hotel reservation?

If you'll need a cot bed in your room, please contact us before your travel to request one. We will add the request to your booking but we cannot guarantee as the cot bed availability will be checked by hotel staff upon your arrival.

How can I find if my hotel reservation is refundable?

Please check the booking policies before your purchase. Some rates are non-refundable, means if you pay for it, there will be no way to get a refund.

Should I pay a room deposit upon my arrival for my stay?

Some hotels require a refundable room deposit upon your arrival. This is to secure some extra costs which are not included in room rate such as mini bar.

Is it required to have a printed booking confirmation?

No. It is not necessary to print your hotel reservation as long as you can show it on your phone.

Is breakfast included in my room rate?

All information about room facilities and services included with the room rate is mentioned in hotel’s page. If you have any question, please do no hesitate to call us. Our team is ready to help for all inquiries.

When are the check-in and check-out times?

Usually hotels offer check-in from 14:00, however some offer complementary early check in. 12:00 PM is the common check-out time for most of hotels. Hotels have different policies and fees to accept early check in or late check out.

How can I book a room with a sea view?

Based on the hotel location, a room may have access to a special landscape such as sea, mountain or a specific region. You can check available room types and prices from Eligasht website before your booking.

Can I change or cancel my hotel reservation?

It depends on the terms and conditions of the booking. Sometimes the deals are non-refundable. Please call our support team to check it out for you.

Can I book a hotel over the phone?

Yes. You can book any hotel over the phone by calling our call centre. contact us on (+44) 020 3981 6111 and our specialists will guide you through the booking process.

How do I know if a hotel is pet-friendly?

In order to find out if a hotel allows pets, you should look for the pet-friendly item in the Facilities section of the hotel booking page.

Are taxes included in hotel booking prices?

Most taxes are included in the hotel price shown; however, you can see all information about breakfast, taxes and room facilities listed under every room type.

How do I know if my booking is confirmed?

When your booking process is completed, you will receive a confirmation message on the screen. You will also receive all your travel documents in the email you have used during your booking process.

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51 Holland Street, High Street Kensington, London, W8 7JB
Tel: (+44) 020 3981 6111
IATA Number: 91203722